Frequently Asked Questions (FAQ)
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
🛒 Ordering
Below are some of are common questions about orders
Where do you ship?
We currently ship to Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
How much does shipping cost?
Shipping is free on all orders over €45. For smaller orders, a shipping fee will be calculated at checkout.
How long does delivery take?
Delivery typically takes 3 to 5 working days.
Will I receive tracking info?
Yes! Once your order ships, you’ll get a confirmation email with a tracking link.
🔁 Returns & Exchanges
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
Your chosen earplug isn't quite your vibe? No worries, we’ll turn you into a happy returner faster than you can say “Wait, did I put it in the wrong ear?”
We offer a 120-day money-back guarantee.
How do I return a product?
Just contact our support team at email support@klarearplugs.com with your order number. We’ll guide you through the steps.
Do I need to pay for return shipping?
If your product is faulty, incorrect or you just want to return it: shipping is free.
🛡️ Warranty
Below are some common questions about our warranty
Is there a warranty on Klar products?
Yes! All Klar products come with a 1-year full warranty covering defects in materials or workmanship.
How do I make a warranty claim?
Email us at support@klarearplugs.be withyour order number, a description of the issue, and a few photos. We’ll take care of the rest.
❓ Product Questions
Some common question about product
Are Klar earplugs reusable?
Yes, Klar earplugs are designed to be reusable, comfortable, and durable for daily use.
What is the difference between klar focus and klar connect?
🔹 klar focus
High attenuation filter
- Deep focus in busy or overwhelming environments (e.g. open offices, co-working spaces, public transport)
- Stronger reduction to help you disconnect and concentrate
- Not intended for hazardous noise exposure, but effective for everyday concentration
🔹 klar connect
Low attenuation filter
- Social presence while softening distractions (e.g. cafés, meetings, working from home)
- Keeps you connected to your surroundings with just enough filtering to stay comfortable
- Designed to gently take the edge off, not to block
Can I wear Klar earplugs while sleeping or commuting?
Absolutely! Klar earplugs are perfect for work, travel, and focus time.
Do you offer different sizes?
Yes — each Klar set includes multiple ear tip sizes to help you find your perfect fit.